I recently received an email from the Department of Education in response to a query which included the following sentence.
To assist you, the following links provide answers to queries frequently raised by our customers.
I find the use of the term ‘customers’ to be obnoxious. I am not a customer of any government agency, I am a citizen of the State within which every government agency works on my and every other citizen’s behalf.
Somewhere along the line there was a culture change when some politician/civil servant decided that the term ‘citizen’ bestowed too much respect on citizens. It was decided to create a culture whereby the state raised itself to a position above that of the great unwasahed.
It was decided that ordinary citizens were to be looked down upon as no more than ‘customer’s’ of the ruling elite.
I totally reject this obnoxious attitude and will work to destroy the arrogant system that seeks to dilute the quality of my citizenship.